All Point
Services

Retail Help Desk Services

With over 20 years of experience, we provide a 24/7, English-speaking Help Desk tailored for retail. Our technicians understand retail needs and lingo, handling everything from quick fixes to major system support, improving employee satisfaction and guest experiences.This expertise applies to store-level issues, and headquarters support needs, from basic help desk to system administration.

Nationwide Implementation Team

We provide nationwide project management and implementation services. We will manage the project from start to finish and our team will be on-site to personally install every single solution at the store level, always ensuring that it’s done right the first time. We then support it for the long haul via our retail help desk services.

• Project Management of national roll outs
• Procurement
• Equipment staging and prepping
• On site installation services
• Training

Platform Migration Services

Garbage in, garbage out…not with All Point Retail!

One of the most frustrating parts of a system migration for retailers is migrating critical data from their old system to their newly selected platform. Many software providers simply transfer whatever was in the old to the new. Not us. We treat this like it's your spring cleaning, eliminating product data that is out of season, inactive for years, has no inventory, or has not been recently ordered. The same goes for incomplete or duplicate customer records without unique identifiers.

Most overlooked, and what we feel is most important, is marrying your business processes with the feature sets of your new chosen software platform. This allows for quick adoption by staff and utilizes the feature sets of the new platform to streamline your business processes with less friction.

• Business process mapping
• Elimination of unnecessary data
• Clean up and validation of customer records

Development & Integration Services

To truly achieve unified commerce, you must have connected systems that seamlessly function as one customer-focused platform. To control this critical piece of the puzzle, we have our own in-house, US-based integration team that connects the systems required to achieve your customer experience aspirations.

We feel the only true way to achieve unified commerce and omnichannel fulfillment is to control and ensure that the communication between platforms is stable, fluid, and in line with your operations.

• US-Based, In House
• POS, OMS, ERP, Ecom, WMS, Loyalty, Marketing, and more
• Stable, maintained, and supported

RFP & POS Evaluation

There comes a time when you can’t continue to bolt on additional features to your existing POS solution. You want a system that was built to take advantage of today’s multichannel fulfillment options and 360-view of your customer’s activity as they engage with your brand on all platforms and in all spaces–virtual, brick and mortar and mobile.

You're investing in an evolved solution because you need it to be fluid, always on and bullet-proof dependable. With decades of retail experience, let our vendor-neutral solution architects guide your selection process to ensure your peace of mind with a solution that meets your unique set of needs.

• POS agnostic
• Tie your business process to software functionality
• Ensure compatibility with your existing technology stack (Ecom, ERP, WMS)

Emerging Store Tech

You don’t predict retail technology, you design it! At least we do.

Because all we do is retail, we are constantly introduced to the ever-evolving technologies showing up to support it. Multiple vendors, multiple feature sets and differing price levels all need to be evaluated to pinpoint which ones will emerge on the leading edge–not the bleeding edge–of the newest in retail tech. The best part? We do the legwork so that you don’t have to!

If it’s fun, functional and on the fringe, we’re vetting it and activating it.

• Video AI integrated LP Solutions
• Self-checkout
• Customer journey tracking
• RFID Inventory solutions
• Digital Shelf Pricing
• Emerging in-store and mobile shopper technologies

Mobile POS/Pop-Ups/Store-in-Store

Customers want what they want, when they want it…we can help you support them with ease!

For both traditional and DTC brands, retailing today means breaking the boundaries of brick and mortar. From traditional POS to temporary solutions, mobile engagement to pop ups shops, if you can dream it, we can help you make it a reality!

We enable retailers to serve their customers in new, increasingly popular retail store formats.

• DTC / Ecom moving into Brick and Mortar
• Temporary Leases / Pop-up stores / Store in Store
• Mobile kiosks or trailers
• Event Support

Cyber Security

Retail organizations today are dealing with an increasing number of digital threats. Sleep better knowing that we are on watch. Let our cyber security experts design and implement multi-layer cybersecurity measures that protect against potential attacks and improve your overall security posture.

• IOT & Payment Device Protection
• Ransomware Protection
• Phishing Scams & Email Protection
• Data Encryption
• Multi-Factor Authentication (MFA)
• Security Training
• Data Backup and Recovery
• VMDR (Vulnerability Management, Detection and Response)